Policies

Returns

We are more than happy to accommodate returns on hair extensions that have NOT been opened, worn or tampered within a 14 day period from date of purchase. Opened merchandise will not be refunded.

You may return your Hair Extensions order ONLY if they have been unopened.

There are no returns or refunds on custom coloring.

How do I make a return?

You must contact us first at (swankychichair@gmail.com) within the industry leading thirty (30) day return period. We will then provide you with our return address located in New York City. We recommend that you send your return with a tracking number because Swanky Chic Hair will not be responsible for lost returns.You are responsible for all return shipping costs.

All Hair Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or a return will not be issued.

When will I receive my refund?

A full refund will be issued to your original payment methodafter we have received, inspected and confirmed that the returned hair extensions were not opened.

Please note that refunds for merchandise returned without contacting us will be denied as returns cannot be accepted without first contacting customer service. You must contact us prior to sending your return as our return address is different from the address we ship our hair extensions from.